Frequently Asked Questions

When can I check in?

The Check-In Centre at the Games Village will be open every day throughout the Games. 

All participants must check in personally to collect their accreditation and Games information. 

Opening hours: From 3 February. Check back here for updated opening hours as we get closer to the Games. 

Where do I keep playing at the end of the day? 

The fun continues at the Games Village, located in the heart of the city at the War Memorial Centre! Catch up with friends and fellow participants, enjoy nightly entertainment, grab a bite to eat or a drink from the licensed bar, get your medals engraved and pick up official Games merchandise.

How do I make purchases at the Games Village? 

Your Accreditation Pass is also a convenient Wayver cashless payment card. Once topped up, it allows you to make purchases from the bar, food vendors, and merchandise stand. Each card has a unique identification pin linked to your registration profile. If you lose your card, we can transfer your balance to a new one. Refunds for unspent funds can be requested at the Games Village or online after the Games. Lost or damaged passes will be replaced for a small fee.  

Are friends & family welcome? 

Bring your friends, gather your whānau, and enjoy everything the New Zealand Masters Games has to offer. 

The Games Village is open to the public, with free entry available until 6.00pm. 

Registered participants can continue to enjoy access throughout the event. Visitors who are not registered participants and arrive after 6.00pm will need to purchase a Party Pass to access the evening entertainment and activities. Party Passes can be purchased online in advance to avoid queues, or on the door that night. 

What is the difference between a Supporters Pass and a Party Pass? 

Supporters Pass 

  • Access to the Games Village throughout the event
  • A reusable payment card 

Party Pass is for One-Night-Only 

  • Single-night entry to the Games Village
  • A temporary pass 

How do I find out about the sport I’ve entered? 

You’ll find the latest sport information on our Our Sports page, with details updated as we get closer to the Games.

If you have a specific sport question, please contact the relevant Sport Partner directly using the contact details listed on the sport page.

HOW DO I REQUEST A REFUND?

You can view our Refund Policy here. To request a refund, please complete this online form or email info@nzmg.com. 

How do I withdraw from a sport? 

If your plans change and you’re no longer able to take part, please please complete this online form, email info@nzmg.com or visit the Check-In Centre at the Games Village. 

We’ll notify the relevant Sport Partner on your behalf. Please refer to our Refund Policy information about refund eligibility. 

WHICH REGISTRATION OPTION SHOULD I CHOOSE? 

The 2027 Downer New Zealand Masters Games in Whanganui is using a new registration system.

Choose the option that applies to you: 

  • Create Account & Register: For everyone else, including those who have participated in previous Whanganui Games. You’ll create your account and set a password as part of your 2027 Games registration. 
  • View or Update My Registration – after you have registered for Whanganui 2027, use your confirmation number and last name to view or make changes to your entry. 

HOW DO I ACCESS MY REGISTRATION PORTAL? 

Once you’ve registered for the 2027 Games, you can access your Registration Portal in two ways: 

  • Select Log In & Register and enter your email address or account number and password; or  
  • Select View or Update My Registration and enter your confirmation number and last name.  

From your Registration Portal, you can access your registration, update your personal details and manage your teams, if applicable.